YOUR PRIVACY IS IMPORTANT

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Bespoke Approach Pty Ltd (ACN 131 137 552) (“Bespoke”, “we”, “our” or “us”), recognises and respects the importance of your privacy and understands your concerns about the security of the personal information which is provided to us.

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We are sensitive to privacy issues and take seriously the ongoing trust our business associates have placed in us.

We are committed to compliance with the Privacy Act 1988 (Cth) (“Privacy Act”), including the Australian Privacy Principles (“APPs”), which detail how personal information may be collected, used, disclosed, stored and destroyed, and how an individual may gain access to, or make complaints about, the personal information held about them in Australia.

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This privacy notice describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’).

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Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@bespokeapproach.com.

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What personal information do we process?

The kinds of personal information we collect from you or about you depend on your engagement with us, the Services you or your organisation have contracted us to provide or any part of them, and the Business Services you or your organisation are interested in and visit our website www.bespokeapproach.com (Website) in relation to.

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Generally, we collect and hold the following types of Personal information in the course of providing the Services. At all times, we collect and use information that is necessary for the provision of our Business Services.

• your name;

• work address, email address and/or phone number;

• your job title, information about your job role;

• your occupation, place of employment and work history; and

• any other information that you may have provided us with or is in the public domain.

 

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

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How do we collect and hold your personal information?

We aim to collect personal information only directly from you as a consumer or business customer, unless it is unreasonable or impracticable for us to do so. For example, we may collect Personal information from you through telephone calls and other interactions with our employees, contractors and consultants (“Representatives”), your emails and other correspondence to us or our Representatives, account set up for the Website, enquiries and contracts for use of our Business Services.

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We collect and process Personal information of:

• Business contacts;

• Clients and individuals associated with clients;

• Journalists;

• Suppliers;

• Employees;

• Persons who supply us with their information;

• Shareholders of both our company and that of our clients; and

• Visitors to the Website.

 

Bespoke will generally collect your Personal information directly from you, or from one of our consultants, in the course of providing Business Services to you. In some instances, we may also receive information about you from third parties.

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We will record your email address if you send us an email and store this in accordance with this Privacy Policy. We will use this email address for reasonable purposes as outlined in this Privacy Policy and/or in accordance with all applicable laws.

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If you choose not to provide your personal information, then we may not be able to provide you with our full range of services.

You can be anonymous or use a pseudonym when dealing with us, unless the use of your true identity is a legal requirement, or it is impracticable for us to deal with you on such basis.

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How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

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How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. We may share information in specific situations and with specific third parties.

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How do we keep your information safe?

We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

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Do we use cookies and other tracking technologies?

When you browse our Website, contact us electronically, or engage with us on social media, we may also record geographical tagging, cookies, your IP address and statistical data from your activity. By using our Website, you agree that we can record this information from your device and access them when you visit the site in the future.

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If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

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Complaints and Concerns

We have procedures in place for dealing with any complaints and concerns about our practices in relation to the Privacy Act, any alleged breach of this Privacy Policy or any of our other business practices which relate to privacy and data protection. We will respond to your complaint in accordance with the relevant provisions of the Privacy Act and APPs and at all times in good faith. We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response.

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Our Privacy Officer can be contacted using the details below to discuss or attempt to resolve any complaints relating to the collection, storage and use of your Personal information.

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Office of the Australian Information Commissioner

If you are not satisfied after having contacted us in respect to a complaint and concern and having given us a reasonable time to respond, we suggest that you contact the Office of the Australian Information Commissioner: enquiries@oaic.gov.au

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Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our Website. We suggest that you visit our website regularly to keep up to date with any changes.

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Want to know more?

If you have questions or concerns about this policy, please get in touch with us via the below:

• Email: contact@bespokeapproach.com

• Phone: +61 (03) 9654 0735

• Mail: PO Box 50, Flinders Lane, Victoria, 8009, Australia